Baby&More Terms and Conditions
Exclusive UK Distributor for Mum 2 Mum and BooginHead
Order Confirmation and Delivery
Once you have placed your order with Baby&More, you will receive an email confirming your order. Orders will be actioned once full payment has been received.
We aim to despatch your order within 48 hours of receipt, stock permitting and most items should reach you within 7 working days. We strive to keep all items on our website in stock, however if part of your order is not available for any reason after we have accepted it, we will notify you.
Our standard UK delivery charge to UK and Irish addresses is £3.95
Baby&More can only deliver to addresses in the UK. Any order placed for delivery outside of the UK will be refunded and an email notifying you sent.
Payment
Our customers are able to place orders through our secure online shop using Visa, Mastercard, Maestro, Visa Debit, Visa Electron & JCB. Your on-line card payments are processed by WorldPay. Alternatively you may provide your credit / debit card information by telephone.
Returns and Refunds
If for any reason you are not completely satisfied with your purchase simply return it to us within 14 days of purchase in its original, as new condition and we will issue a full refund. We are unable to refund return postage unless the item is faulty therefore we suggest using registered mail to return your items as Baby&More are not liable for any items which may get lost in transit. You will need to contact us before you return the item so that we can issue you with a customer returns number.
If you wish to return an item that you feel is faulty we will assess it for genuine manufacturing faults (not accidental damage, misuse, normal wear and tear, change of mund after use). If it is found to have a genuine manufacturing fault then we will offer a refund or exchange within the statutory 28 days after delivery.
Cancelling your Order
The UK's Consumer Protection (Distance Selling) Regulations allow you to cancel your contract within 7 working days from receipt of goods.. To cancel your contract please send an email to info@babyandmore.co.uk with the order number and your instruction to cancel or call our Customer Service line 0844 824 6685
If your order has already been despatched, you must repackage the relevant items and return them to Baby&More. If we do not receive the item back from you we may arrange for collection of the item from your residence at your cost.
We will refund the relevant part of the purchase price for that order as soon as possible and in any case within 30 days after we receive your notification.
Privacy Policy
Your privacy is important to us. Personal information held by Baby&More may include name, address, telephone number and email address. This information is collected directly when you provide information by telephone or email to Baby&More.
This information may be used by Baby&More to inform you of a change to the website or to keep you updated of events and new products. We will not disclose your personal information to a third party.
Intellectual Property
Copyright and trademarks protect the content of the Baby&More website. |
